What do I do if the mp3s I purchased and downloaded do not play correctly (or at all)?

If a song does not play correctly in your media player, it may be that you have not yet saved it to your hard drive.

Before contacting Crossroads Consumer Care, try this:

When you download a track from your Song Vault, select the download option, not the play/open option. (This is because selecting the open/play option stores the track in your temporary files, where you will be unable to access it in the future. Downloading the file transfers it to your hard drive.)

Save the file to your favorite music player program's default folder:

• For Windows Media Player (in Windows), this may be C:\\Users\(your username)\Music or C:\\Users\(your username)\Documents\My Music.
• For iTunes (in Windows); this may be C:\\Users\(your username)\Documents\My Music\iTunes

If you have followed this procedure to ensure that it has been downloaded (not just opened), and it still does not play correctly, please contact Crossroads Consumer Care at care@crossroadsmusic.com.