Music Superstore

home : help : what is your return and refund policy?

What is your return and refund policy?

We only accept returns and exchanges of damaged or defective products. This does not apply to cracked or broken CD cases. We promise to pack your purchases with the utmost care, but due to mail handling, an occasional jewel case may sustain a cracks or break. There are no returns or refunds on digital downloads, even in the event of a typographical error. Please take care in what you are ordering.

To return a defective product:

  1. Send an email to care@crossroadsmusic.com and explain the problem. Please include the order number from your email receipt. Let us know your name and what you are returning, and whether you would like to return, replace, or exchange the item.
  2. Repack the product just as you received it and return it to us at:
    Crossroads Entertainment Direct
    PO Box 829
    Arden, NC 28704

Crossroads reserves the right to revoke offers or correct errors even if a credit card has already been charged.