Help

Crossroads Customer Care

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• How can I find the music I downloaded?
• How do I download my mp3s to my computer and play them in iTunes/Windows Media Player?
• How do I burn mp3s to a CD?
• How do I add mp3s to my mp3 player/iPod?
• What do I do if the mp3s I purchased and downloaded do not play correctly (or at all)?
• What is the format and quality of the mp3s on this site?
• Can I get my files any time?
• Can I download multiple copies of my purchased songs?
• How long does it take to download a track?
• Why are some tracks not available to buy individually?
• Is downloading this music legal?
• What do I do if I ordered the wrong digital download?
• What do I do if I wanted a CD but ordered a download?
• What is your return and refund policy?
• How do I change my password?
• I Forgot my Password. What do I do next?

If you have tried the suggestions in these tutorials and your issue is still unresolved, email us at care@crossroadsmusic.com or call us at 828.684.3066. When contacting us, please include your name, email, phone number, and order number (if applicable). Calls are answered between 9 AM and 4:30 PM EST Monday-Thursday and 9 AM-1 PM EST Friday.