Music Superstore

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Frequently Asked Questions

  1. How do I download the mp3s once I've purchased them?
  2. Unable to listen or view samples (Windows)
  3. Is downloading this music legal?
  4. What is the quality of the download and streaming files?
  5. What software players can I use to play and arrange this music on a computer?
  6. Can I get my files any time?
  7. My files don't play properly, or don't play to the end. What do I do?
  8. How long does it take to download a track?
  9. Can I download multiple copies of my purchased songs?
  10. Will these downloads work with my iPod?
  11. Why are some tracks not available to buy individually?
  12. I thought I ordered a CD not a download.
  13. I ordered the wrong digital download by mistake.
  14. Refund, Returns and Cancellation Policies
  15. Contact Information

  1. How do I download the mp3s once I've purchased them?

    Just log in to your Crossroads Music account and you'll find the mp3s available under "Song Vault". A direct link to the your account is https://www.crossroadsmusic.com/checkout/ Click on the song titles to begin the download.

  2. Unable to listen or view samples (Windows)

    The Adobe Flash Player is required to play the audio samples on albums.  If you do not have the Adobe Flash Player installed, your browser will prompt you to download it the first time you view an album detail page on our site.  If you still have issues, please consult the Adobe Troubleshooting documentation for Windows and check your system Internet settings.

  3. Is downloading this music legal?

    Yes. Unlike downloading mp3s from Peer-to-Peer networks, all tracks sold through this website are 100% legal and the artists and songwriters receive royalties for every sale, by buying from us you are helping to support the artists and songwriters.

  4. What is the quality of the download and streaming files?

    The downloads are MP3 format at 320kbps. These downloads are virtually indistinguishable from CD-quality audio and we think offer the best audio quality vs download time.

    The streaming samples you hear when you click "Listen" or when you listen to a a playlist are of lower quality than the purchased, full MP3s. Encoding the samples at a lower bitrate allows you to hear the song samples faster with less time waiting for the files to load.

  5. What software players can I use to play and arrange this music on a computer?

    Examples of free compatible software players include:


    These are some of the most popular players, but many others support mp3 as well, please check your vendors and shop around.

  6. Can I get my files any time?

    Yes. You can collect your files immediately after completing the checkout process by following the link to the "Song Vault" area, or you can use the link in the email we send you to access the download area at another time. However it is possible that at times of very heavy demand or in case of exceptional technical problems you may be requested NOT to collect your file(s) immediately.

  7. My files don't play properly, or don't play to the end. What do I do?

    Keep trying! If you didn't experience any error messages during download, then your files should be fine, and any playback problems will be to do with your own player. Check the file size on your player, and compare them with the file sizes given on the website. If they match, then the songs have downloaded properly and there is probably a problem with your player. If you still have problems, contact us and we will try to help you.

  8. How long does it take to download a track?

    Downloading the average MP3 on a broadband connection should take you less than 1 minute. If you are on a dial-up connection, expect this download to take a few minutes.

  9. Can I download multiple copies of my purchased songs?

    You can download a second copy of the files to a second computer/storage device OF YOURS. A CD is considered a storage device for reference.

  10. Will these downloads work with my iPod?

    Yes - we use the MP3 format which is compatible with the iPod as well as just about every portable digital music player that we can imagine.

  11. Why are some tracks not available to buy individually?

    A small number of tracks can only be bought as part of a whole album or single, and cannot be bought individually. This is because they are either very short or very long. In the case of very short tracks we don't believe it is fair to sell them for the full price of an individual track. In the case of very long tracks (duration of longer than 10 minutes) the relatively low price of an individual track is not in fair proportion to the length of the track. If you download these longer tracks as part of an album then the cost per track should not exceed $0.99.

  12. I thought I ordered a CD not a download.

    Please take care when you are putting digital tracks or an album download into your shopping cart. An album download means the full album download. Downloads are not refundable for any reason except a defective file. Notify us in writing with your order number and explain the situation at store@crossroadsmusic.com

  13. I ordered the wrong digital download by mistake.

    Please take care when you are putting digital tracks into your shopping cart. Downloads are not refundable for any reason except a defective file. Notify us in writing with your order number and explain the situation at store@crossroadsmusic.com

  14. Refund, Returns and Cancellation Policies

     

    We accept returns or exchanges only in the event of damaged or defective products. This does not apply to cracked or broken CD cases. We promise to pack your purchases with the utmost care, but due to mail handling, an occasional jewel case may sustain a cracks or break. There are no returns or refunds on digital downloads. Please take care in what you are ordering.

    To return a defective product:

     

    1. Send an email to online@crossroadsmusic.com and explain the problem. Please include the order number from your email receipt. Let us know your name and what you are returning, and whether you would like to return, replace, or exchange the item.

     

    2. Repack the product just as you received it and return it to us at:

     

    Crossroads Entertainment Direct

    PO Box 829

    Arden, NC 28704

    Crossroads reserves the right to "revoke offers or correct errors" even if a credit card has already been charged.

     

  15. Contact Information

    Crossroads Entertainment & Marketing, Inc.
    PO Box 829
    Arden, NC 28704
    828.684.3066
    care@crossroadsmusic.com

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